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Before you look any further, make sure that you are running the latest version of PTGui. The current version is See the version history for possible bugs that have been fixed in recent versions. Licensed users can upgrade at a reduced price, or free of charge, depending on the date of the original license purchase.
Tutorials for advanced usage of PTGui can be found on the Tutorials page. And the Links page contains links to more tutorials, written by users of PTGui.
Getting support If you have a question or problem please first check the list of frequently asked questions below. The answer to your question may already be listed here. If this does not solve the problem, post your technical support questions to the PTGui Support Forum. You will quickly get an answer from the PTGui authors or from other users. Contact us For non-technical questions e.
Frequently asked questions 1. I have purchased a PTGui license a couple of years ago. Do you offer discounted upgrade pricing? Do you offer special student pricing? My organization needs a pro forma invoice before we can purchase a license. Can you arrange this? Can I still download older PTGui versions? I tried to enter my license key, but it doesn't work.
My computer is not connected to internet. Can I use PTGui? What about hardware modifications? How can I deactivate my license? How can I transfer my license to another computer? On how many computers is my license activated? I'm planning to switch from a PC to a Mac computer, is that a problem? We are running PTGui on multiple computers in a network environment.
How can we deploy PTGui without activating each computer manually? PTGui says 'failed to activate your license'. How can I resolve this? My internet connection is behind a proxy server. How can I activate PTGui? Can a license be activated for all users on a computer? Is PTGui or the documentation available in other languages? My lens database is empty, is that normal?
Can PTGui work with bit images from start to finish ie, no 8-bit conversion? Can I use PTGui to create virtual tours? Sensor sizes: millimeters vs inches? My images were taken with a e. What does 'Apply Template' do? Apply Template does not copy the control points from the template. Why is that? What kind of computer hardware do you recommend for use with PTGui?
Does PTGui preserve the metadata of my images? Can I stitch images from a shift lens with PTGui? Where does PTGui store its settings? After optimizing, PTGui shows me the average control point distance. What distance should I aim for? PTGui asks me whether I would like to re-initialize the project. What does this mean? Can PTGui create those interactive photos where the camera is rotated around the object? What can I do to reduce the stitching time PTGui on my system? But PTGui tells me it needs to optimize the panorama and this undoes my changes.
Can PTGui stitch greyscale images? PTGui keeps changing the output size in the Create Panorama tab. How does PTGui calculate the optimum output size of a panorama? What exactly does the Fisheye Factor parameter do? Can I install different versions of PTGui side by side? Does PTGui use cube faces internally as part of the stitching process?
What kind of tiles does the PTGui Viewer use internally? When was PTGui first released? I am trying to edit the seams of a layered panorama in Photoshop, but I only see the bottom layer with the merged panorama; the other layers are transparent. My computer crashed while PTGui is running.
PTGui shows a message 'PTGui was unable to detect control points for some of the images, therefore you need to add a few control points by hand'. What should I do now? PTGui is randomly rotating my images! I'm having trouble stitching my panorama.
Can you help? After editing a degree panorama in Photoshop and importing back into PTGui, I'm seeing a vertical line in the panorama. When installing on a Mac I get the error "PTGui Pro cannot be opened because the identity of the developer cannot be confirmed. I'm unable to open a QuickTime VR. I'm attempting to stitch images taken with multiple cameras but I'm running into stitching errors. My panoramas stitched using a template in the Batch Builder have misalignments.
The Batch Builder seems to ignore the settings in my template; my panoramas come out different than expected. The panorama in the PTGui Viewer is full of black dots! I'm using PTGui 10; the stitching process hangs and never completes. Panoramas published using Publish to Website are not displayed correctly using Firefox, the image is flashing. The brightness or contrast in the Detail Viewer differs from the stitched panorama!
I'm getting an error message "These images cannot be linked because they have different dimensions. Linked images should have the same pixel dimensions.
One of the source images is not included in the blended panorama. The image in the Detail Viewer looks different from the final panorama. The horizon of my panorama is curved instead of straight. How can I change the resolution ppi or dpi value of the generated panorama?
I see misalignments in the stitched panorama. What can I do to improve the result? Some control points in my project have a relatively high control point distance. Will the alignment of my panorama improve if I delete all control points with an error above a certain threshold? My drone panoramas are showing misalignments at the horizon. How can I get a straight horizon?
My panorama contains curved lines. How do I get straight lines to remain straight in the panorama? How do I use the Horizontal line and Vertical line control points? How can I calibrate my lens parameters? Does PTgui allow stitching of photos that have the camera in different locations? How can I stitch mosaics, like partial scans from a flatbad scanner of a large image? My panorama was taken with the camera tilted up or down. Can it be cropped away before stitching?
How can I have better control of the overlap area i.
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